Technical issues shouldn't get in the way of your mental health education. Here's how to resolve common video playback problems.
Quick fixes to try first
Internet connection
Check your internet speed (we recommend at least 5 Mbps for HD streaming)
Try switching from WiFi to mobile data (or vice versa) to test
Move closer to your WiFi router if possible
Restart your internet modem/router
Browser troubleshooting
Refresh the page (F5 or Ctrl+R)
Clear your browser cache and cookies
Disable browser extensions/plugins temporarily
Try an incognito/private browsing window
Switch to a different browser (Chrome or Firefox work best)
Device-specific solutions
Close other applications using internet bandwidth
Restart your device
Update your browser to the latest version
Ensure your device has sufficient storage space
Video quality adjustment
Try lowering the video quality if available
Our platform typically auto-adjusts, but manual adjustment can help
Mobile device tips
Ensure the MedCircle website is optimized for mobile viewing
Try rotating your device to landscape mode
Check that your mobile browser is updated
Still having issues? Contact [email protected] with:
Your device type (iPhone, Windows laptop, etc.)
Browser name and version
Your internet speed (you can test this at speedtest.net)
Description of what happens when you try to play videos
We want to ensure you have seamless access to all our content.