Our support team is here to help you with any questions, concerns, or technical issues you might encounter. We're committed to providing prompt, helpful, and compassionate assistance.
Primary support channel
Email: [email protected]
Available Monday - Friday; except on holidays
Best for: Account issues, billing questions, technical problems, content questions
What to include in your support email
Your registered email address
A clear description of your issue or question
Any error messages you're seeing
Your device type and browser (for technical issues)
Screenshots if helpful
Types of support we provide
Account and billing assistance
Technical troubleshooting
Content recommendations and guidance
Community support and moderation
Membership and subscription help
What we can't provide
Individual therapy or counseling
Crisis intervention or emergency support
Medical advice or diagnoses
Legal advice
For immediate mental health support
Crisis Text Line: Text HOME to 741741
National Suicide Prevention Lifeline: 988
Or contact your local emergency services
We're here to support your mental health journey in every way we can within our scope of services.