Login issues can be frustrating when you're ready to engage with your mental health resources. Let's get you back in quickly.
Common login solutions
Forgot your password?
Go to the MedCircle login page
Click "Forgot Password" or "Reset Password"
Enter your registered email address
Check your email for reset instructions (including spam folder)
Follow the link to create a new password
Remember your password but still can't log in?
Double-check your email address for typos
Ensure your caps lock isn't on
Try copying and pasting your email address
Clear your browser cache and cookies
Try logging in from a different browser or device
Not receiving password reset emails?
Check your spam/junk folder
Ensure [email protected] isn't blocked
Try adding our domain to your safe sender list
Contact support if you still don't receive the email
Account locked or suspended?
This rarely happens but can occur for security reasons
Contact support immediately for assistance
We'll restore your access quickly once we verify your identity
Using the customer portal vs. community login
Customer portal: For billing and subscription management
Community platform: For accessing content and discussions
Use the same email for both, but they may have different passwords
Still need help? Email [email protected] with "Login Issue" in the subject line, and we'll prioritize getting you back into your account.