Payment declines can be frustrating, but they're usually easy to resolve. Here are the most common reasons and solutions.
Common reasons for declined payments
Insufficient funds
Check your account balance or credit limit
Consider using a different payment method
Contact your bank if you believe there should be sufficient funds
Expired or incorrect card information
Verify your card expiration date
Double-check the card number and security code
Update your payment information in your account
Bank security measures
Your bank may have flagged the transaction as unusual
Contact your bank to authorize MedCircle charges
Ask your bank to whitelist our payment processor
International restrictions
Some banks restrict international transactions
Contact your bank to authorize international payments
Consider using PayPal if your bank blocks the transaction
Technical issues
Try using a different browser or device
Clear your browser cache and cookies
Disable browser extensions temporarily
How to resolve
Try your payment again after addressing the likely cause
Use an alternative payment method if available
Contact your bank to authorize the transaction
Reach out to our support team at [email protected]
We're here to help you get back to focusing on your mental health journey, not payment hassles.